Alive Messages

Alive messages are sent every 20 seconds. This is indicating that the service is operating normally and you are able to receive messages from it.

If you stop receiving alive messages at the expected intervals, it is indicating that something might be wrong with the connection between our service and yours. It is important to look at the timestamp inside the alive messages, and the time interval in which you receive them. If the timestamp inside the messages is consistent at 20 seconds, but you receive the messages at a slower pace or irregular interval, this might indicate a bad network connection between your servers and our service, or slow processing on your side. If the timestamp inside the alive messages is not at an approximate 20 seconds interval, this indicates something is wrong on our side and you should contact us directly. The only time in which you will not receive alive messages every 20 seconds is during the night between 3 a.m and 5 a.m for around 15 minutes as this is the period in which we will be performing a back up.