When client reports this please check yourself from the tool with the match id provided. If you confirm it is missing on the tool please go on the search page and select ‘Import’. Paste the match id in the first line and click on search (make sure the ‘From’ and ‘To’ dates makes sense with the Time & Date of the event). From the search page search any file from the time after the match has started. If you find the result in the files from the feed and its not inserted in the tool please inform our developers to check. If the result is not present in the feed please inform the client that the feed provider did not send it and they should contact them directly.
Search Page
Match Result
