Alive

Once you are successfully connected to the queue you will start to receive Alive Messages every minute (Depending on the product). This is indicating that the service is operating normally and you are able to receive messages from us.

If you stop receiving alive messages at the expected intervals, it is indicating that something might be wrong with the connection between our service and yours. It is important to look at the timestamp inside the alive messages, and the time interval in which you receive them. If the timestamp inside the messages is consistent at the indicated time per product but you receive the messages at a slower pace, this might indicate a bad network connection between your servers and our service, or slow processing on your side. If the timestamp inside the alive messages is approximately more than the indicated interval, this indicates something is wrong on our side and you should contact us directly.